Refund & Cancellation Policy

01What this policy covers

This policy applies to all payments made to Artify Minds Lab Pvt. Ltd. for E-Pairokar services — online through Cashfree Payments (UPI, cards, net banking, wallets) or by bank transfer — under a Service Proposal you have accepted. It forms part of our Terms & Conditions.

Our fees are paid in installments linked to the stages of your matter, as written in your Service Proposal. You always know in advance what each installment covers.

02Cancelling a service

You can cancel at any time by calling or writing to us (see How to ask). On cancellation we stop all further work, inform the engaged advocate, return any original documents you gave us and send you copies of everything prepared so far.

• Within 48 hours of your first payment, before work has started — that is, before an advocate has been briefed or engaged, any document has been drafted or filed, or any hearing attended — you get a full refund of the amount paid.
• After work has started, you get a refund of every amount you paid in advance for stages that have not yet started. The installment for the stage in progress and for completed stages is not refundable, because that work has been done or committed.

03Refund at a glance

04What is not refundable

• Installments for stages that are completed or in progress.
• Amounts already paid on your behalf to courts or third parties — court fees, stamp duty, filing and certified-copy charges, notary, typing, travel and similar out-of-pocket expenses. Unused advance for such expenses is refunded.
• Delays or results caused by the court (adjournments, transfers, strikes, orders) are not a deficiency of our service and do not by themselves give a right to a refund.

05If we cancel

If E-Pairokar is unable to provide or continue the service — for example if no suitable panel advocate is available for your court, or continuing would be unlawful or unethical — we will tell you and refund in full every amount paid for services not yet delivered.

06If a stage is not delivered

If a stage you have paid for is not delivered because of our fault, tell us within 30 days. After checking, we will at your choice either refund the installment for that stage or have the stage completed without extra charge.

07Failed or duplicate payments

• If money is debited but the payment shows as failed, it is normally reversed automatically to your account by your bank or Cashfree within 5–7 working days.
• If it does not come back in that time, or if you paid twice for the same installment, send us the transaction reference — we will refund the extra amount in full.

08Discounts & offers

Refunds are calculated on the amount you actually paid. Discounts and offer benefits (such as a first-case discount or a free stage) are not paid out in cash and end when the service is cancelled.

09How to ask for a refund

Call +91 92682 23344 (Monday to Saturday, 10:00 AM – 7:00 PM (IST)) or email contact@epairokar.com with the subject “Refund request” and give:

1. your name, registered mobile number and Customer ID;
2. the payment date, amount and transaction / invoice reference;
3. the reason for cancellation or refund.

10Timelines

11Invoices & GST

For every refund we issue a credit note against the original GST invoice, and the GST charged on the refunded amount is refunded with it.

12Advocate Directory

Listing a profile in the Advocate Directory is free. As no payment is taken, no refund applies.