Privacy Policy

01Who we are

E-Pairokar (www.epairokar.com) is a product of Artify Minds Lab Pvt. Ltd. (CIN U85500UP2024PTC213004), C-46, RDC, Raj Nagar, Ghaziabad, Uttar Pradesh – 201002, India. Artify Minds Lab Pvt. Ltd. decides why and how your personal data is processed on E-Pairokar (the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023). This policy also follows the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

02Data we collect

03How we use it

• to understand your matter, prepare your Service Proposal and coordinate with the advocate engaged for you;
• to show your case status, hearings and documents in your dashboard and send you updates;
• to take payments, issue GST invoices and process refunds;
• to verify your mobile number and keep your account secure;
• to publish advocate directory profiles and reviews that advocates and users choose to make public;
• to answer your questions and complaints, and to improve the website;
• to meet legal, tax and accounting obligations and to prevent fraud or misuse.

We send promotional messages only with your consent, and you can opt out at any time.

04Consent & legal basis

We process your data with your consent — given when you sign in, submit a case, accept a Service Proposal, list an advocate profile or post a review — and for the purposes the law allows without separate consent, such as completing a service you asked for, complying with law or a court order, and accounting. You may withdraw consent at any time; this does not affect processing already done, and we may then be unable to continue a service that needs that data.

05Who we share it with

• The advocate engaged on your matter — the case facts and documents needed to represent you.
• Cashfree Payments India Pvt. Ltd. — to process payments and refunds.
• Service providers who work for us under confidentiality — for example OTP verification (Google Firebase), website hosting and email — only what they need for that task.
• Authorities — when required by law, a court order or a lawful request of a government agency.

We do not sell, rent or trade personal data.

06What is public

• Advocate profiles in the directory (and the details of E-Pairokar panel advocates — name, photo, courts, practice areas, experience, languages, qualifications, about) are public and may appear in search engines. Mobile and email of directory advocates are shown only if the advocate turns this on; contact details of panel advocates are never shown.
• Reviews are public and show the reviewer's first name and initial only.
• Your case, documents and payments are never public.

07Payment data

Online payments are made on the secure checkout of Cashfree Payments, which follows PCI-DSS and RBI rules. E-Pairokar receives only the payment result (status, amount, mode, reference) and never your card number, CVV, UPI PIN or net-banking credentials.

08Cookies

We use essential cookies to keep you signed in and to protect forms against misuse, and the browser's local storage to remember small preferences (for example that you have read a disclaimer). You can clear or block cookies in your browser; signing in will not work without essential cookies.

09How long we keep it

We keep your data while your account or matter is active, and afterwards only as long as needed for the purpose or as required by law — for example, invoices and payment records are kept for the period required under GST and income-tax laws (currently at least eight years). Advocate profiles are kept until the advocate deletes them or asks us to remove them.

10Security

We use HTTPS encryption, OTP sign-in for clients and advocates, and role-based access so that our staff see only what their work needs. No system is perfectly secure; if a personal-data breach affects you, we will inform you and the authorities as the law requires.

11Your rights

• get a summary of the personal data we hold about you and how it is used;
• correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw consent, and opt out of promotional messages;
• nominate a person to exercise your rights in case of death or incapacity;
• have your grievance addressed by our Grievance Officer, and then approach the Data Protection Board of India.

To use any right, contact us from your registered mobile number or email; we may verify your identity first.

12Children

E-Pairokar is meant for adults. Matters concerning a child are handled through a parent or legal guardian, whose verifiable consent we rely on.

13Grievance Officer

We acknowledge privacy requests within 48 hours and respond within one month.

14Changes to this policy

We may update this policy; the date at the top shows the latest version. If a change materially affects how we use your data, we will tell you on the website or by message before it applies.