Frequently Asked
Questions about E-Pairokar.
Find answers to the most common questions about our legal coordination services, case tracking, fees, and how we work.
Answers to your most pressing questions
We've compiled the most frequently asked questions to help you understand how E-Pairokar works and what you can expect.
General Questions
What is E-Pairokar?
E-Pairokar is a legal-tech platform that acts as a responsible intermediary between litigants and advocates. We coordinate your case by briefing advocates, chasing updates, and keeping you informed at every stage, so nothing falls through the cracks.
Is E-Pairokar a law firm?
No, E-Pairokar is not a law firm. We are a coordination platform that connects you with empanelled advocates through our legal execution partner, CLAPJURIS, or coordinates with your existing advocate. We do not provide legal advice directly.
Who owns E-Pairokar?
E-Pairokar is a brand of Artify Minds Lab Pvt. Ltd., registered at C-46, RDC, Rajnagar, Ghaziabad, Uttar Pradesh. The company was incorporated on 05.12.2024 (CIN: U85500UP2024PTC213004) by Mr. Pushpraj Sharma and Mr. Amit Sharma.
Services & Process
What services does E-Pairokar offer?
We offer two primary services: (1) Coordination with your existing advocate – we handle briefing, follow-ups, and communication; (2) Providing a fresh advocate from our empanelled network, matched to your case and jurisdiction. We also support bail matters, criminal trials, appeals, writ petitions, and more.
How does the process work?
It's a five-step process: 1) Share your case details, 2) We send a Service Proposal with scope and fees, 3) Accept and make initial payment, 4) We issue a unique Customer ID, 5) Track your case status online anytime.
What types of legal matters do you handle?
We handle criminal-law matters including bail (regular & anticipatory), criminal trials, appeals, habeas corpus writs, writ petitions under Articles 226/227 and 32, SLP before the Supreme Court, and applications under Section 482 CrPC. We also cover specialised acts like PMLA, NDPS, POCSO, Gangster Act, Dowry Act, etc.
Fees & Payments
How are fees determined?
Fees are clearly outlined in the Service Proposal we send after reviewing your case. They are based on the complexity, scope of work, and the advocate's fees. We commit to full fee transparency – no hidden charges.
What is the payment schedule?
Typically, we require an initial payment to begin work, followed by milestone-based payments as per the Service Proposal. The exact schedule is agreed upon before engagement.
Is there a refund policy?
Refunds are governed by the terms in your Service Proposal. No refunds are issued for services already rendered or work already performed. However, if we fail to deliver on agreed milestones, we address that on a case-by-case basis.
Case Tracking
How do I track my case?
Once you receive your Customer ID, you can enter it on our Track Case page to see live status updates – just like tracking a courier consignment. You'll see milestones like Case Received, Proposal Sent, Advocate Briefed, Hearing Update, and Case Closed.
How often are updates provided?
We update the tracking module every time there is a significant development in your case – after each hearing, court order, or communication from the advocate. You'll also receive email/SMS notifications.
What if I don't have a Customer ID?
You receive a Customer ID only after you accept the Service Proposal and make the initial payment. If you haven't yet engaged our services, you cannot track a case. However, you can always contact us for pre-engagement queries.
Advocates & Coordination
How do you select an advocate for my case?
We match you with an advocate based on their expertise, experience in the relevant court, and fees that suit your requirement. We consider the nature of your case, jurisdiction, and complexity to ensure the best fit.
Can I continue with my existing advocate?
Absolutely. We offer a service where we coordinate with your existing advocate – we act as your pairokar to ensure your advocate is fully briefed, hearings are followed up, and you stay informed.
What is a "Pairokar"?
Pairokar is a relationship manager at E-Pairokar who works directly with you to understand your case in layman's terms, communicates with your advocate, and ensures smooth coordination. They are your single point of contact throughout the engagement.
Legal & Confidentiality
Is my information kept confidential?
Yes, we treat all client information as strictly confidential. We adhere to strict data protection practices and only share necessary details with your advocate or legal partners to facilitate your case. Please read our Privacy Policy for more details.
Do you guarantee a specific outcome?
No, we do not guarantee any specific outcome. Legal matters are inherently unpredictable, and results depend on many factors. However, we guarantee our commitment to professionalism, transparency, and diligent coordination.
What if my advocate is negligent?
E-Pairokar takes complete responsibility for negligence on the part of any advocate we engage on your behalf. This accountability is a core pillar of our service – we address the gap that exists in traditional legal practice.
Technical Questions
Do I need to download an app?
Currently, E-Pairokar is available as a responsive website. You can access it on any device with a browser. We are developing mobile apps for iOS and Android, which will be announced soon.
Is the website secure for sharing documents?
Yes, we use industry-standard encryption (SSL/TLS) for data transmission. All documents uploaded are stored securely with access controls. We continuously update our security practices.
What if I forget my Customer ID?
You can retrieve your Customer ID by contacting our support team. We will verify your identity and provide it to you. Alternatively, we send your Customer ID in the welcome email, so please check your inbox.
Contact & Support
How can I get in touch with E-Pairokar?
You can reach us via our Contact Us page, email at contact@epairokar.com, or call us at +91 92682 23344. We're also available on WhatsApp for quick queries.
What are your operating hours?
Our Pairokars are available Monday to Saturday, 9:00 AM to 7:00 PM IST. For urgent matters, you can leave a message and we'll get back to you promptly.
Do you offer support in regional languages?
Yes, our team can communicate in Hindi, English, and several regional languages to ensure we understand your case clearly. Just let us know your preferred language.
Still have questions?
We're here to help. If you didn't find the answer you were looking for, please reach out to our support team. We'll get back to you within 24 hours.
Contact Us